Play Smart.
Play Safe. Play Responsibly.
PBC88 is fully committed to responsible gambling. We believe that gaming should be a form of entertainment — not a financial strategy, not an escape, and never something that puts you or your family at risk. This page outlines all the tools, resources, and support options available to you on our platform.
Understanding Responsible Gambling
What Responsible Gambling Means at PBC88
Responsible gambling means making informed, conscious decisions about when and how you play — and having the tools to stick to those decisions. At PBC88, responsible gambling is not a compliance checkbox. It is built into every part of how we operate, from the account registration process to the way we monitor player activity.
We serve players from across Malaysia — from Kuala Lumpur and Petaling Jaya to Penang, Johor Bahru, and Shah Alam — and we understand that every player's situation is different. Some players enjoy a casual weekly bet on the EPL or Liga Super Malaysia. Others prefer spending an evening at our live casino tables. Whatever your gaming style, responsible gambling tools are available to every PBC88 member at no cost and with no penalty for using them.
Gambling should always remain recreational — funded from disposable income, not money earmarked for rent, food, education, or family needs. The moment gambling stops being fun and starts feeling like something you need rather than want to do, it is time to use the tools on this page or seek outside support.
Strict Age Policy: PBC88 does not permit anyone under the age of 21 to register, deposit, or place wagers on our platform. Age verification is mandatory. If you are aged under 21, please close this page immediately. This is non-negotiable and is enforced without exception.
Player Protection Tools
Responsible Gambling Tools Available on PBC88
Every PBC88 member has access to these tools at all times — free of charge, with no waiting period except where stated. Find them in your Account Settings under the Responsible Gambling section.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your PBC88 account. Limit reductions take effect immediately. Limit increases require a mandatory 72-hour cooling period to take effect — giving you time to reflect before committing to a higher amount.
Loss Limits
Define the maximum amount you are comfortable losing over a given period — daily, weekly, or monthly. Once your loss limit is reached, your account will automatically prevent further wagering until the limit period resets. Reductions are immediate; increases require 72 hours.
Session Time Limits
Set the maximum duration of a single gaming session. When you approach your limit, PBC88 will display a clear on-screen notification. When the limit is reached, you will be automatically logged out. This helps prevent long, unplanned gaming sessions that can creep up unnoticed.
Cool-Off / Time-Out Period
Need a short break without committing to full self-exclusion? Use our Cool-Off tool to temporarily suspend your account for a period of your choosing — from 24 hours up to 30 days. During a cool-off period, you cannot log in, deposit, or place bets. The period cannot be shortened once activated.
Self-Exclusion
Self-exclusion is the most powerful tool available — a formal commitment to stop gambling on PBC88 for an extended period. Choose temporary exclusion (7 days to 180 days) or permanent exclusion. Permanent self-exclusion is irreversible. During any self-exclusion period, all marketing communications will also be suspended. Contact our support team to activate self-exclusion immediately.
Reality Check Notifications
At regular intervals during your gaming session, PBC88 will display a reality check pop-up showing your total time played during that session and your net session result (total wagered versus total won). This helps you stay aware of how long you have been playing and how your session is going in real terms.
How to Access Your Responsible Gambling Tools: Log in to your PBC88 account, navigate to Account Settings, and select the Responsible Gambling section. All tools listed above are available there. Alternatively, our 24/7 support team can activate any tool on your behalf immediately — just ask via Live Chat. Support is available in English, Bahasa Melayu, and Chinese.
Know the Warning Signs
Recognising Problem Gambling
Problem gambling can develop gradually and is often hard to recognise in yourself. Most people who experience problem gambling did not intend to — it can happen to anyone, regardless of background, income level, or gaming experience. Recognising the warning signs early is the first and most important step.
If any of the signs on the right describe your experience — even one or two of them — please take them seriously. It does not mean you have a severe problem, but it is a signal worth addressing before it escalates.
Chasing losses: Continuing to gamble — or increasing your bets — to try to win back money you have already lost, rather than accepting the loss and stopping.
Gambling beyond your means: Using money set aside for rent, utilities, groceries, your children's school fees, or other essential expenses to fund gambling activity.
Preoccupation with gambling: Spending a significant amount of time thinking about gambling — planning your next session, replaying past sessions, or reading about betting strategies — even when not actively playing.
Hiding your gambling: Being secretive or dishonest with family members, a partner, or close friends about how much time or money you spend gambling.
Needing to gamble to feel normal: Feeling restless, irritable, or anxious when you try to stop or cut down on gambling, or using gambling as a primary coping mechanism for stress, anxiety, or emotional difficulties.
Borrowing money for gambling: Taking loans from family, friends, banks, or other lenders specifically to fund gambling, or experiencing financial difficulties as a direct result of gambling losses.
Failed attempts to stop: Having tried to stop or reduce your gambling before but finding it difficult or impossible to maintain those intentions over time.
Neglecting responsibilities: Missing work, neglecting family commitments, or withdrawing from social activities because of time spent gambling or recovering from gambling-related stress.
If you recognise these signs: Please do not dismiss them. Reach out to our support team to activate self-exclusion or contact one of the support organisations listed further down this page. Getting help early makes a significant difference to outcomes.
Self-Assessment
Ask Yourself These Questions
The following questions are adapted from widely used problem gambling screening tools. There are no right or wrong answers — this is for your own honest reflection. If you answer "yes" or "sometimes" to multiple questions, it may be worth speaking to a professional.
Have you ever gambled more than you intended to — either in terms of time or money — during a single session?
Have you ever felt guilty, anxious, or ashamed about how much you gamble or about a specific gambling loss?
Have you ever borrowed money, sold personal possessions, or missed bill payments in order to have money to gamble with?
Do you find yourself gambling more when you are stressed, upset, or experiencing personal difficulties?
Have friends or family members ever raised concerns about your gambling, or have you kept your gambling secret to avoid their concerns?
Have you tried to stop or reduce your gambling and found it harder than expected to follow through on that decision?
Do you continue gambling after winning, with the intention of winning more — rather than treating the win as a successful outcome and stopping?
Has gambling ever negatively affected your work performance, family relationships, or overall mental health?
If you answered "yes" to two or more of these questions: Please consider activating a Cool-Off or Self-Exclusion on your PBC88 account and reaching out to one of the support organisations listed on this page. Seeking help is a sign of strength, not weakness.
How to Set Your Deposit Limit
Log In to Your Account
Sign in to your PBC88 account using your registered username and password.
Open Account Settings
Click on your profile icon in the top-right corner and select "Account Settings" from the dropdown menu.
Select Responsible Gambling
Navigate to the "Responsible Gambling" tab in your account settings panel.
Choose Your Limit Type & Amount
Select Deposit Limit, Loss Limit, or Session Limit. Enter your desired limit amount in MYR and the period (daily, weekly, or monthly).
Confirm and Save
Confirm your selection. Decreases take effect immediately. Increases are subject to a 72-hour cooling period before taking effect.
External Help
Support Organisations & Resources
If you or someone you care about is struggling with gambling-related issues, professional support is available. These organisations offer free, confidential assistance. Do not wait until a problem becomes a crisis — reaching out early makes a real difference.
Talian Kasih
Malaysia's national welfare hotline, operated by the Ministry of Women, Family and Community Development. Provides counselling, referral services, and crisis intervention — available 24 hours a day, 7 days a week, including public holidays.
Hotline: 15999Befrienders Malaysia
Befrienders provides emotional support to people in distress, including those experiencing gambling-related anxiety, depression, or crisis. Volunteers are available around the clock. Calls are completely confidential and free of charge for the caller.
KL Hotline: 03-7627 2929GamCare
GamCare is an internationally recognised organisation providing information, advice, and support for people affected by gambling problems. Their online chat and helpline services are accessible from Malaysia and are available in multiple languages.
gamcare.org.ukGamblers Anonymous
Gamblers Anonymous Malaysia offers peer support group meetings for individuals who recognise that gambling has become a problem in their lives. The programme follows a 12-step model and has helped many Malaysians regain control of their lives and finances.
Find local GA meetings in MalaysiaHospital Mental Health Services
Government hospitals across Malaysia — including Hospital Kuala Lumpur, Penang Hospital, and Sultanah Aminah Hospital in Johor Bahru — offer mental health and addiction counselling services through their psychiatric departments. Referrals can be arranged through your GP.
Available at major government hospitalsPBC88 Responsible Gambling Support
Our own support team is available 24/7 via Live Chat. We can immediately activate any responsible gambling tool on your account — deposit limits, session limits, cool-off periods, or self-exclusion — without delay or judgment. Available in English, Bahasa Melayu, and Chinese.
[email protected]All support contacts listed above are provided for informational purposes. PBC88 is not affiliated with any of the external organisations listed. Phone numbers and service availability are subject to change — please verify current contact details directly with each organisation.
Child Protection
Protecting Young People from Gambling
PBC88 operates a strict 21+ age policy. We verify the age of all new account holders during the registration and KYC process. However, we also strongly encourage parents and guardians to take proactive steps to prevent minors from accessing online gambling content on shared devices.
If you share a computer, tablet, or smartphone with younger family members, we recommend the following measures:
- Use a strong, unique password for your PBC88 account that is not shared with or guessable by family members;
- Always log out of your PBC88 account completely after each session — do not leave yourself signed in on shared devices;
- Enable parental control software on shared devices to restrict access to gambling and age-restricted websites;
- Keep your payment methods secured and do not save payment credentials on shared browsers or devices;
- Have an open, age-appropriate conversation with your children or teenagers about the risks of gambling.
If You Suspect a Minor Has Accessed PBC88: Contact our support team immediately at [email protected] or via Live Chat. We will investigate and take immediate action. Any account found to have been operated by a person under 21 will be closed and all funds handled in accordance with applicable law.
Need Immediate Help or Have Questions?
Our 24/7 support team is available right now to help you activate any responsible gambling tool, answer your questions, or simply listen. You can also visit our FAQ for answers to the most common responsible gambling queries. For players aged 21 and above only — and always, always play within your means.